Refunds & Returns Policy
Refunds & Returns Policy - Hila Flower Boutique
At Hila Flower Boutique, we take immense pride in delivering fresh Ecuadorian roses that embody the essence of natural beauty. Given the perishable nature of our floral arrangements, we regret to inform you that returns or refunds are not possible for these exquisite blooms.
Quality Assurance:
We are committed to ensuring the highest quality standards in every floral creation. If, however, your order arrives damaged or does not meet our stringent quality criteria, please contact us within 24 hours of delivery, accompanied by clear photographs, and we will gladly address your concerns.
Cancellation Policy:
As soon as your order is placed, it undergoes immediate processing to ensure the delivery of fresh and vibrant flowers. Due to the nature of our products and the process, we regret to inform you that cancellations cannot be accepted once an order is confirmed.
We appreciate your understanding and commitment to receiving the finest, freshly crafted floral arrangements from Hila Flower Boutique. If you have any questions or concerns, please feel free to contact us.
Variations in Colour and Style:
Please note that the vibrant nature of our fresh products may result in variations in colour and style. We embrace the unique beauty of each bloom, ensuring your arrangement is a true testament to the natural artistry of our flowers.
Exceptional Circumstances:
Refunds will only be considered under specific circumstances:
- Hila Flower Boutique has made an error with your order.
- Your roses were significantly damaged upon delivery.
On the rare off-chance we have made a mistake with your order please notify us within a maximum of 2 days/ 48 hours from your delivery along with pictures depicting the issue and showing your product as a whole.
Contact Us:
For any concerns or enquiries, please reach out to our customer service team at info@hilaflowers.co.uk or 07903471729.
Your satisfaction is our utmost priority, and we appreciate your understanding of the unique characteristics of our fresh floral offerings.
Thank you for choosing Hila Flower Boutique.